Pool Operations Manager

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

ESSENTIAL FUNCTIONS:

·         Manages and trains a team of 25+ part-time employees; provides leadership, support, supervision, and appropriate guidance.

·         Establishes a culture of impeccable customer service ensuring a safe and positive experience for members, competitive teams, school groups, and general patrons.

·         Manages the pool deck in a highly professional manner, ensuring a high level of customer service by communicating information on pool conditions, pool schedules, changes, policies, and classes promptly.

·         Develops and maintains a positive relationship with the staff, management, and pool users to ensure the effective operation of all pools.

·         Works closely with the Senior Director of Aquatics and Head Guards to create and deliver the content of the training material for both in-services and onboarding procedures.

·         Works closely with HR to hire, promote, and maintain staff. Trains lifeguard candidates, maintaining a candidate status report.

·         Leads and completes quarterly performance evaluations of lifeguard staff.

·         Ensures compliance with all aquatics regulations and associated documentations including health and safety codes required by the Department of Health and American Red Cross.

·         Develops and implements with Senior Director of Aquatics the YMCA of Greenwich’s safety protocols, emergency action plans, and risk management strategies with appropriate Aquatics-specific and facility-wide decision-makers.

·         Works closely with the Senior Director of Aquatics in the oversight of the day-to–day operation of the pools. Inspects the pools with regular walkthroughs and monitoring water quality and chemical levels to ensure they meet health and safety standards.

·         Monitors daily shift report, following up with Head-Lifeguards to provide appropriate solutions to recurring problems. Communicating information on pool conditions, pool schedules, changes, policies, and classes in a timely manner.

·         Works closely with the Facilities Department (and Housekeeping) to address and monitor any operating and safety issues.

·         Works closely with the Senior Director of Aquatic Programs on matters regarding pool schedules and events. Communicates and collaborates with other departments if necessary to successfully run programs, events, and activities.

·         Creates seasonal and special events member pool schedules for Marketing and Guest service departments to communicate changes to all stakeholders.

·         Organizes and executes special events, competitions, or other events hosted on the pool deck.

·         Creates and manages an administrative budget, including expenses relating to staff salaries, maintenance supplies, and equipment.

·         Tracks inventory of pool equipment, first aid supplies, staff uniforms, etc. Submit purchase orders as needed.

·         Monitors expenses, identifying cost-saving opportunities, and ensuring financial sustainability.

·         With the Senior Director of Aquatics creates a yearly ARC (American Red Cross) training program; scheduling classes, drafting marketing material, and overseeing the program quality.

·         Maintains accurate and up-to-date records related to pool counts, maintenance, incident reports, and staff performance. Review and follow up with incident and first-aid reports.

·         Reviews and approves all part-time lifeguard staff payroll.

·         Responds to all phone and email communication in a timely manner.

·         Covers as active lifeguard if short on staff.

Other duties assigned by the Senior Director of Aquatics.