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The YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more than a job.
Job Description
This position has a role focusing on oversight and leadership in the Membership Department. This position supports the work of the Y, a leading nonprofit chartable organization committed to strengthening the community through youth development, healthy living and social responsibility.
The Membership Director will supervise all aspects of the membership retention, sales, appreciation and other assigned duties. Empasis shall be on maintaining the highest level of customer service as well as the overall process of selling, connecting and promoting relationship-based membership. This individual must possess computer skills and have excellent customer service. This position provides staff training and supervision with excellent verbal and written communication skills and problem solving.
Qualifications
- Bachelor's degree in related field preferred or equivalent combination of education and experience.
- YMCA Team Leader certification preferred.
- Previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Essential Functions
- Ensures programs and services meet community needs.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures a level of service and engagement that fosters loyalty among those we serve.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboards and develops them for success.
- Regularly audit memberships for accuracy and monitor membership best practices.
- Ensure program and membership revenue is properly deposited and recorded in accordance with the YMCA policies.
- Achieves year over year revenue growth in the Y’s membership department, increases our membership retention and solicits for corporate membership monthly in our service area.
Cause-Driven Leadership Competencies
- Engaging Community
- Communication & Influence
- Developing Self & Others
- Change Leadership
- Inclusion
- Critical Thinking & Decision Making
- Emotional Maturity